Some guidelines to follow:
- All goods can be returned for one month after the purchase and receipt of the goods. Would be great if you let us know why you want to return the goods - so we can improve.
- Once we have received the returned goods we will firstname.lastname@example.org and we’ll tell you which next steps to take.
- For returns in Germany: Please don’t ship the goods yourself, we will send you a link where you can print your DHL return label for free. Shipping costs that you incur directly can not be reimbursed.
Costs of returns
- We will cover your return costs if you are based in Germany. If you are outside of Germany you will need to pay for your returns yourself.